Property Manager

Solace Group | Pristina, Kosovo

POSITION: Senior Property Manager / Trainee

LOCATION: Pristina, Kosovo (Fully Office Based, Dukagjini Centre)

SALARY: €700 to €1200 Gross, with performance progression

Solace Group is a UK-based Prop Tech company opening its first international team in Kosovo. We provide an all-in-one digital platform for UK estate and lettings agents, covering client money, maintenance, compliance and inspections, supported by a dedicated team running each agent's operations under their own brand. As we continue to grow, we are expanding our Client Services team in Pristina to support our UK-based estate agency partners.

We are looking for a proactive and customer-focused Property Manager with 1+ years of experience in account management, property services, customer success, client relations, or a related field. The successful candidate will act as the primary point of contact for landlords, tenants, and estate agency clients, ensuring exceptional service delivery and seamless coordination between internal operational teams.

THE ROLE

You will be responsible for building and maintaining strong relationships with landlords, tenants, and agency partners while coordinating with our Maintenance, Compliance, and Operations teams to ensure efficient management of property-related matters. This role requires excellent communication skills, strong problem-solving abilities, and a commitment to delivering outstanding client service.

RESPONSIBILITIES

• Serve as the primary point of contact for landlords, tenants, and estate agency clients.

• Build and maintain strong, long-term relationships with clients through regular communication and proactive support. • Manage client enquiries, requests, and concerns, ensuring timely and professional resolutions. • Liaise closely with the Maintenance Team to coordinate repairs, contractor appointments, quotations, approvals, and completion of works.

• Liaise with the Compliance Team to ensure all required certifications, inspections, and regulatory obligations are managed effectively.

• Provide regular updates to landlords and agency clients regarding maintenance, compliance, and tenancy-related matters. • Coordinate communication between landlords, tenants, contractors, and internal teams to ensure a seamless customer experience.

• Monitor ongoing cases and ensure service level agreements and deadlines are met.

• Identify opportunities to improve client satisfaction and operational efficiency.

• Maintain accurate records and client communications within CRM and property management systems. • Escalate complex issues where necessary and work collaboratively to achieve positive outcomes. • Support the wider business in delivering a premium service to UK estate agency clients.

WHAT WE ARE LOOKING FOR

• 1+ years of experience in Client Relationship Management, Account Management, Customer Success, Property Services, Lettings, Real Estate, or a related field.

• Excellent spoken and written English.

• Outstanding communication and interpersonal skills.

• Strong relationship-building and stakeholder management abilities.

• Experience managing multiple client accounts and priorities simultaneously.

• Ability to handle challenging conversations professionally and confidently.

• Strong organisational and problem-solving skills.

• Experience using CRM systems and customer management platforms.

• Knowledge of the UK property sector is advantageous but not essential.

WHAT WE OFFER

Starting salary of €700 gross per month, with progression up to €1200 gross based on performance and experience. • Career progression opportunities within an expanding international company.

• Direct exposure to the UK property and technology market.

• Modern office environment in Dukagjini Centre, Pristina.

• Work-related expenses covered.

• Structured training and professional development opportunities.

• Collaborative and supportive working environment.

• Working hours: Monday to Friday, 08:00 to 17:00 (UK office hours).

HOW TO APPLY

Suitably qualified and motivated candidates are invited to submit applications to sandhya@deaneholdings.com. Only shortlisted candidates will be contacted for interview.

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