On-Premise Deployment Engineer

On-Premise Deployment Engineer | Open Positions: 4

Job Description

The Company

ISA Consulting is an IT company offering end-to-end solutions in Digital Transformation, Digital Consulting and Business Process Services - supporting all Tech Stacks. Collectively we service a multitude of clients across industries and company verticals. We are a culmination of some of the brightest Full Stack Developers, Data Engineers, Architects, Project Managers, Quality Analysts, Strategists, spanning across multiple time zones.

Job Summary

We are seeking an experienced On-Premise Deployment Engineer to support and maintain enterprise software installations in customer environments. This Tier Two support role involves resolving complex technical issues, managing on-prem deployments, and collaborating closely with teams across customer success, infrastructure, security, and product development. The ideal candidate will be hands-on with installations, upgrades, and troubleshooting, ensuring smooth operation and high-quality service for on-premise clients.

Responsibilities & Duties

• Install and maintain the company's software for On-prem customers
• Resolve on the fly potential issues that might come up during an On-prem software installation or upgrade
• Keep and maintain accurate software installation and upgrade notes
• Attend daily and weekly Customer Support calls and meetings
• Utilize Company's Customer Support Help Desk infrastructure to aid and expertise to customer inquiries
• Utilize knowledge, skills, application expertise, log file and error message analysis, knowledgebase articles to answer questions and solve technical problems in a timely manner
• Provide mentorship and training to existing and new team members
• Assist in the development of installation packages and documentation
• Assist customers with running SQL scripts to aid in automation or functionality or the software
• Contribute to software documentation, guides, and knowledgebase articles
• Summarize customer requests for feature additions and enhancements and present to Product Development for prioritization.

Requirements and Skills

• Excellent written and oral communication skills.
• Technical, logical thought process
• Ability to stick to deadlines
• Ability to prioritize and delegate
• Engaging personality and ability to engage others.
• Keen sense of attention to detail.
• Seeker of excellence with an unending pursuit of improvement.
• Unselfish team player.
• Passion for technology

Mandatory Requirement

The position does not allow collaboration under Business-to-Business (B2B) contract arrangements. Candidates must be willing to enter into a standard employment relationship, fully aligned with current labor laws and regulations.

We are looking for individuals who:

• Are available for full-time engagement.
• Consider this role as their primary professional commitment (main job).

Education & Experience

• College degree in Computer Science or Information Systems
• Solid understanding of networking principles, network management protocols, network communication protocols and network security protocols, - Ethernet, IP/IPX, TCP, HTTP, FTP, SMTP, DNS
• Solid understanding of the Software Development Life Cycle, Planning, Requirements, Design, Build, Document, Test, Deploy, Maintain
• Solid knowledge of Linux OS and prior experience with Linux server deployment, configuration and maintenance
• Solid understanding and prior experience with Kubernetes and containerized applications
• Experience with deployment, administration, monitoring and maintaining Kubernetes and Docker environments
• Knowledge of MS SQL, architecture, table navigation, queries execution, user management, indexing
• Good knowledge of enterprise level storage solutions and technologies, clustering, replications, NFS, CIFS, RAID, disk types
• Good knowledge of server virtualization technologies
• Knowledge of the Cloud computing services – Infrastructure as a Service, Platforms as a Service, Software as a Service
• Support organization experience a plus
• Prior eDiscovery experience a big plus
• Excellent written and oral communication skills.
• Technical, logical thought process
• Ability to stick to deadlines
• Ability to prioritize and delegate
• Engaging personality and ability to engage others.
• Keen sense of attention to detail.
• Seeker of excellence with an unending pursuit of improvement.
• Unselfish team player.
• Passion for technology.

Hiring Policy

This job description may evolve over time. ISA Consulting is dedicated to diversity and inclusion, ensuring a fair workplace for all, regardless of race, color, religion, gender, national origin, age, disability, or any other protected status.